1. Holster orders are to be placed via this website.

2. ANY AND ALL CHANGES to existing orders MUST come via a new order form. You will not lose your place in the queue. I do this, so there is an electronic record of the change. I will not
accept or honor any other changes made by any other means. If you claim that an email was sent, or a phone call was made, and I do not receive the new order form, I cannot be held responsible for a mix-up.

3. CHANGES will not be accepted after invoice for payment has been sent. Once I send the invoice, I begin the work. Your holster may be completed by the time you make the payment, therefore, I would have to absorb the lost time and cost of the already made holster.

4. An error in the ordering process made by the consumer is not the responsibility of UBG Holsters. If it is a reasonable mistake, and a commonly ordered holster, an exchange may be considered.

5. After an order has been made by the customer, a generic email will be sent stating that the order has been received. If you have a doubt about the correctness of your order, contact UBG Holsters by phone at 435-882-5032. I have another phone number listed, but it's a cell. If I'm not at home, I cannot check your order.

6. PAYMENT invoices will be sent to the provided email address when work begins on the order. It will be an invoice through Paypal. This DOES NOT require the customer to set up a Paypal account. If the email address provided is linked to a Paypal account, then it will request that you login and complete the payment. If you have no Paypal account, the link provided in the
invoice email will bring up a credit/debit card form. If you have a problem with this, contact UBG Holsters.  Paypal eChecks are not accepted.  This includes instant bank transfers using your paypal account.  If you do this, I will refund the payment and invoice you again to use an appropriate method.  This is because it takes up to a week to clear, just like a personal check.

7. SHIPPING will be through USPS Priority Mail. Products will normally ship approximately one week from the day the invoice is sent. You can expect it about 2-3 days later, about 10-12 days
after the invoice is sent to you. UBG Holsters uses delivery confirmation through the post office. This does not constitute insurance. It only proves that the holster was delivered or not.  UBG Holsters is not responsible for lost or stolen packages. As such, apartment addresses are advised against, if you cannot trust your neighbors.  If you don't receive your holster within 2 weeks of payment, contact UBG Holster ASAP.  Waiting longer minimizes your chances of successfully tracking your package.

8. Money orders are not preferred, but are accepted.

9. After the invoice has been sent, your payment is expected within a reasonable timeframe (within 3 days). If you have an issue and need to hold off, contact UBG Holsters. If after a few
days, payment has not been received and contact has not been made, we will try to contact you to ensure the invoice was received. If we cannot contact you after one week, via phone
and/or email, your order will be cancelled and sold to the next matching order. Hence, if you're planning an absence or vacation, you might consider contacting us, so you don't lose your order.

10. WARRANTY

11. If you have any questions or concerns not answered here, please contact UBG Holsters via email or by phone.

Thank you

Nate Gable